Sad news — my Fitbit Flex’s band is broken.
I popped the tracker out of the band to charge it, and the band separated where the view finder is. I haven’t even had the Flex for that long! This is crazy. I’m super disappointed. At least I have the larger band that I guess I can use.
I didn’t really want to buy the replacement colored bands, but I might have to.
I’m going to check Fitbit.com to see if they have a warranty or something. Or maybe I can do an exchange at Target?
Has this happened to you? if so, what did you do?
I sent an email through the fitbit.com website at “contact.fitbit.com”, letting them know about my defective wristband. They replied in less than 15 minutes and said they’d be happy to replace my band! So awesome! I replied providing my address, phone number and wristband details like they requested.
September 4. I received my new band in the mail today! Yay! Thanks Fitbit!