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It had been about a year since I first got my Fitbit Charge HR as an upgrade to my Fitbit Flex when the Charge HR strap broke! 🙁 Sad day. My Fitbit Charge HR breaks and I couldn’t wear it anymore; it was terrible. I had actually been having issues with the Fitbit syncing fully as well, but the band can’t do any good if I can’t wear it.
My Fitbit Charge HR strap was broken at the clasp. Part of the rubber on one side had split and the clasp was no longer secure so it kind of just flopped around and was loose on my wrist. I researched for replacement bands for my Fitbit, but with the Charge HR, the tracker is built-in and there is no replacement band available.
I really love my Fitbit Charge HR and wear it all of the time — it tracks my sleep, my steps, and my heart rate. I love going into the app and seeing my step-progress for the day or how well my sleep registered last night. I always use the heart rate feature to monitor my runs and also throughout the day just for fun. Also through the app, they have a help/contact feature where you can communicate directly to Fitbit regarding your issue. So I emailed their support through the app and they were super friendly and fast-responding in their reply.
They asked me some questions about my Fitbit purchase and then my address so they could send me a brand new replacement! Brand new! When my Fitbit flex band broke, I also got a replacement from them which was great — I guess I was just surprised this time because with the ChargeHR, the tracker is built-in, so instead of just a small band replacement, I received a new ChargeHR. It wasn’t in a retail box with the packaging and charger; just the wristband itself in a white mailing envelope.
With the new one they sent me, I told them the size (Large) and the color (I asked for plum instead of black) and then I got a tracking number email right away. The shipping was fast and I was back wearing my Fitbit in no time. Overall, it was a great customer service experience; I’m just sad the band broke at all but it’s all fixed now. Also those syncing issues that I had been experiencing are gone too. Yay!
UPDATE: my replacement Charge HR Broke too!!!
